Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates.

When available, you can reserve selected items for pre-prder. We will provide an estimated delivery date however the date may change. You will be charged the corresponding amount once you complete your order. As soon as the parcel is be shipped you will receive a confirmation email

Venivici.store offers you the possibility to buy online and ship your order or meet up locally (Delaware or Philadelphia).
At checkout, simply select the option "Local Meet Up".

You will be notified by email when the items are ready for pick-up.

To collect the order, you need to present:
• A valid ID
• The shipping confirmation email (printed or on a mobile device)

If someone else is collecting the order for you, they need to bring:
• Their own ID
• The shipping confirmation email (printed or on a mobile device)
• Proof they have the right to pick up your order

Some of our products are available in Gallery 302 located in Newark, DE. Do not hesitate to ask for further information from our staff or contact our Client Service in order to discover more about this convenient service.

Your order will be delivered by the courier of United States Postal Service. On your check out you could chose the best delivery option for you:

Standard Shipping (3-5 business days) is complementary with any purchase order over $100. Orders under $100 will be charged $7.95

Express Shipping 2 business days is $15.00

Next Day Shipping 1 business day is $20.00

We invite you to take into consideration the days our Distribution Center will be closed. Please plan your purchases as orders will not be shipped on these days.

Shipping fees are at the customers expense.

We suggest you choose a trackable and insured delivery service, as Venivici.store will not be responsible for any issues that may arise from the loss, damage or theft of returns.

Please return your parcel to our store:

1506 Barnaby St Newark De 19702

You can request a return for any item purchased on Venivici.store Online Store within 5 days of the delivery date. All returns will be processed as a store credit that can be reused for purchase online.

Returned items must comply with our Return Policy:

• They must be returned unworn, undamaged and unused, with all tags attached and the original packaging included

• If you wish to return a pair of shoes, please return them inside their original box

• The purchase was done online or from Veni Vici location or Venivici.store

• Less than 10 days have passed since the courier delivered the order

If all the above conditions are met, simply click return button after you have received the package and if you are not registered, fill in the online Return Form.

Returns are verified and processed within 3 business days from when they are received.

Online returns are usually accepted within 3 business days upon receipt to our store.

These 3 days are necessary to check that the items meet our Return Policy conditions. Should your return not meet these conditions, the items will be sent back to you.

All returns will be processed as a store credit that can be reused for purchase in store or online.

We will send you a confirmation code for your store credit to use towards future purchases.

Follow our Return Policy standards and guidelines to return the garment you wish to exchange. Please remember that items can be exchanged only one time.

The new item will be shipped to you once the return will be received and accepted at our store.

Also, should you wish to return and exchange different items belonging to the same order, they can be shipped back together.